Customer Experience Associate

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Saddle Skedaddle Full time
About the Role

This is an exciting opportunity to join Skedaddle as a Customer Experience Associate, where you will play a vital role in delivering exceptional customer experiences across our international cycling holidays.

As a key member of our team, you will be responsible for ensuring that every customer interaction is personalized, professional, and exceeds expectations. You will work closely with our Customer Service Manager and wider teams to develop and implement strategies to drive customer satisfaction and loyalty.

Key Responsibilities:

• Handling customer inquiries and concerns via phone, email, and live chat

• Proactive sales tasks to drive bookings and revenue growth

• Processing bookings and managing trip details

• Finalizing tours to ensure seamless customer experiences

• Gathering and acting on customer feedback to drive continuous improvement

• General office administration and support to the team

Requirements:

• A passion for delivering exceptional customer experiences

• Strong communication and interpersonal skills

• Experience in sales and customer service environments

• Ability to work effectively in a fast-paced team environment

• Strong problem-solving and analytical skills

• Proficiency in using technology to drive customer engagement and sales

What We Offer:

• A competitive salary and benefits package

• Opportunities for career growth and development

• A dynamic and supportive team environment

• Discounts on Skedaddle holidays and products

• Flexible working arrangements and hybrid working options



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