Customer Experience Strategist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom https:jobs-redefined.cositemap Full time
Job Description

As a key member of our team, you will be responsible for leading a team of UX Researchers in testing, validating, and analyzing customer insight and feedback across the entire product development lifecycle. Reporting to the VP UX/UI Design, you will be part of our centralized UX/UI governance team, where your role will help define our processes and procedures around ongoing customer interaction.

Key Responsibilities
  • Define the long-term vision and strategy for customer engagement
  • Establish principles and best practices to guide the development of user-centered products and services through customer research
  • Facilitate the implementation of UX processes and guidelines within the overall product development process
  • Ensure frequent customer interaction and testing throughout the product development lifecycle
  • Lead and guide UX Researchers across multiple regions, platforms, and workstreams
Requirements
  • A strong background in research, customer testing, and validation
  • Extensive experience managing a team of research professionals
  • Broad knowledge and experience of qualitative and quantitative research techniques
  • Strong people management skills, ability to get the most out of the research team
  • Good business and commercial understanding, ability to link research to business goals
What We Offer
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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