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Customer Experience Strategist

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TheNBS Full time
Job Description:

Key Responsibilities:

  • Develop and implement a customer-centric research strategy to inform product development and drive business growth.
  • Lead a team of UX researchers to design and execute research studies, analyze data, and provide actionable insights to stakeholders.
  • Collaborate with cross-functional teams to ensure research findings are integrated into product development and business decision-making.
  • Establish and maintain research methodologies, metrics, and best practices to ensure high-quality research outputs.
  • Communicate research findings and recommendations to stakeholders through clear and compelling reports, presentations, and dashboards.

Requirements:

  • Proven experience in customer research, UX design, or a related field.
  • Strong leadership and team management skills, with experience in mentoring and developing research teams.
  • Excellent communication and presentation skills, with the ability to distill complex research findings into actionable insights.
  • Ability to work collaboratively with cross-functional teams, including product development, marketing, and sales.
  • Strong analytical and problem-solving skills, with experience in data analysis and statistical modeling.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and collaborative work environment, with a team of experienced professionals.
  • The chance to work on high-impact projects that drive business growth and customer satisfaction.

About Us:

TheNBS is a leading provider of software solutions for the construction industry. We are committed to delivering high-quality products and services that meet the needs of our customers.