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Senior Customer Success Strategist

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time
About the Role
We're seeking a seasoned Senior Customer Success Strategist to join our team in Newcastle, UK. This is an exciting opportunity for a skilled professional to drive customer success and growth at Sage.

Job Overview
As a key member of our Customer Operations team, you'll work closely with customers to understand their needs and develop tailored success plans. You'll leverage your expertise to identify opportunities for growth and provide strategic guidance to help customers achieve their goals using Sage's innovative solutions.

Key Responsibilities
• Build strong relationships with customers to understand their challenges and develop effective solutions
• Collaborate with cross-functional teams to design and implement customer success strategies
• Analyze customer data to identify trends and areas for improvement
• Develop and execute customized success plans to drive customer adoption and retention

Requirements
• 8+ years of experience in customer-facing roles, preferably in the software industry
• Proven track record of driving customer success and growth through strategic planning and execution
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong analytical and problem-solving skills, with the ability to analyze complex customer data and identify areas for improvement

What We Offer
• Competitive base salary: £60,000 - £80,000 per annum, depending on experience
• Comprehensive health, dental, and vision coverage
• Work-away scheme for up to 10 weeks a year
• On-going training and professional development opportunities
• Paid 5 days yearly to volunteer through our Sage Foundation
• Flexible work patterns and hybrid working environment

About Sage
At Sage, we're passionate about empowering small and medium-sized businesses to thrive. We believe that by supporting these businesses, we can make a meaningful impact on the global economy. Our cutting-edge technology helps business owners work faster and smarter, freeing them up to focus on what matters most – growing their business and achieving their ambitions.

If you're a motivated and experienced customer success professional looking for a new challenge, please submit your application. We look forward to hearing from you