Global Customer Success Strategist

20 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Trimble Full time
About the Role

We are seeking a highly motivated and experienced Global Customer Success Strategist to join our team in Newcastle Upon Tyne. As a key member of our Customer Success department, you will be responsible for guiding customers through the complete customer life cycle, empowering their success, and ensuring a high level of customer engagement and satisfaction.

Key Responsibilities
  • Leverage your expertise in customer success and project management to collaborate with cross-functional teams to deliver outstanding onboarding experiences.
  • Develop and demonstrate a strong working knowledge of Trimble's Construction solutions and communicate the value of our products to our customers.
  • Build and document deep understanding of your customers and their business needs, goals, and challenges for account ownership over your portfolio.
  • Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning.
  • Own and maintain account success plans in collaboration with customer, including product utilisation / rollout strategy.
  • Execute proactive customer reviews to assess overall customer health, system utilisation, current goals, value opportunities, and customer churn threats.


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