Customer Success Manager
3 weeks ago
About Us
Arctic Wolf is a leading provider of cybersecurity solutions, dedicated to helping businesses protect themselves against cyber threats. Our mission is to end cyber risk, and we're looking for a talented Customer Success Manager to join our team.
Position Overview
The Customer Success Manager will serve as a trusted advisor to our corporate customers, providing guidance and support to ensure they get the most out of our solutions. This role requires a dedicated professional with exceptional customer service skills and a proven ability to identify and promote expansion opportunities.
Primary Responsibilities and Duties
• Manage a set of corporate customers who are utilizing our CyberSOC solution
• Achieve renewal and expansion targets through consultative selling techniques
• Listen to customers and provide feedback to the business
• Ensure customer satisfaction and delivery of quarterly account reviews
• Negotiate on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings
• Act as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer's needs to develop plans for future growth
• Successfully plan and prioritize a high volume of activities and requests to manage customer issues and requests
Key Skills
• Proficient in English and German language
• Ability to be flexible and work in a rapidly changing environment
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
• Fanatical devotion to customer service, business quality, and data security
Minimum Qualifications
• 5+ years of demonstrated success in a sales role, preferably in a technology organization
• Field sales experience strongly desired
Why Arctic Wolf?
At Arctic Wolf, we're committed to creating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas. We offer a compelling compensation and benefits package, including 28 days per year annual leave, 8 bank holidays, paid time off to volunteer, and comprehensive private medical and life insurance.
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