Customer Loyalty Manager
4 weeks ago
The Customer Marketing Manager – Review Sites is a key position in Customer Advocacy at Sage, responsible for driving key objectives for customer product reviews and advocacy.
Key Responsibilities- Develop and implement strategies to achieve advocacy OKRs around reviews, including volumes for strategic BUs, and report on progress regularly.
- Own touchpoints that capture reviews, both paid and organic, and optimize them as necessary, working with Sage colleagues to enhance performance.
- Provide insights from customer reviews across strategic BUs, identifying trends and areas for improvement.
- Collaborate with product marketing, web content, and WCO teams to surface positive review scores, review assets, and authentic customer reviews.
- Ensure all internal systems for advocacy content are up-to-date, consistent, and accurate.
- Adhere to Sage brand guidelines when creating or overseeing advocacy content, using Workfront as necessary for collaboration.
- Support the Global Customer Advocacy Director and wider customer marketing and Sage teams as needed.
- Effectively manage multiple projects and stakeholder needs, ensuring timely delivery and high-quality results.
- Utilize customer advocacy platforms to scale content and showcase customer success.
- Bring creative marketing communication and people skills to the role, with proficiency in Microsoft tools like Excel, PowerPoint, Word, and Teams.
For UK-based roles, we offer:
- Comprehensive health, dental, and vision coverage.
- A work-away scheme for up to 10 weeks a year.
- Ongoing training and professional development.
- Five paid days annually to volunteer through our Sage Foundation.
- Flexible work patterns and hybrid working arrangements.
Sage is a great SaaS company, driven by people who deliver innovative solutions and make a difference in the world. We're committed to working in a hybrid way, prioritizing human connection and flexibility.
We're looking for talented individuals to join our Sage family and help us write our next chapter. If you need support with your application or require any adjustments, please contact us at careers@sage. We're an equal opportunities employer, committed to diversity and inclusion.
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Customer Loyalty Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage City Full timeAbout Our Customer Marketing Manager RoleThe Customer Marketing Manager – Review Sites is a key role in Customer Advocacy at Sage, responsible for driving key objectives for customer product reviews and advocacy.This role requires a strong understanding of customer behavior and preferences, as well as the ability to develop and implement effective...
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Customer Loyalty Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage City Full timeAbout Our Customer Marketing Manager RoleThe Customer Marketing Manager – Review Sites is a key role in Customer Advocacy at Sage, responsible for driving key objectives for customer product reviews and advocacy. This role requires a strong understanding of customer behavior and preferences, as well as the ability to develop and implement effective...
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Customer Loyalty Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage City Full timeAbout Our Customer Marketing Manager RoleThe Customer Marketing Manager – Review Sites is a key role in Customer Advocacy at Sage, responsible for driving key objectives for customer product reviews and advocacy. This role requires a strong understanding of customer behavior and preferences, as well as the ability to develop and implement effective...
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