Customer Loyalty Manager
4 weeks ago
The Customer Marketing Manager – Review Sites is a key role in Customer Advocacy at Sage, responsible for driving key objectives for customer product reviews and advocacy. This role requires a strong understanding of customer behavior and preferences, as well as the ability to develop and implement effective marketing strategies to drive customer engagement and loyalty.
Key Responsibilities- Develop and implement a comprehensive advocacy strategy to drive customer product reviews and advocacy.
- Own touchpoints that capture reviews, including communities, email performance, and collaboration with Sage colleagues to optimize touchpoints.
- Report on customer insights from reviews across strategic business units.
- Develop and maintain meeting cadence with key product marketing, web content, and WCO teams to surface positive review scores, review assets, and authentic customer reviews.
- Ensure all internal systems where advocacy content is stored and managed are up-to-date, consistent, and accurate.
- Adhere to Sage brand guidelines when creating or overseeing the creation of advocacy content and utilize Workfront as necessary when liaising with Brand, other creative, or data colleagues.
- Provide support to the Global Customer Advocacy Director and wider customer marketing and Sage teams as needed.
- Exceptional ability to manage multiple projects and stakeholder needs.
- Experience in using customer advocacy platforms to scale content and showcase customer success.
- Outstanding and creative marketing communication and people abilities.
- Proficiency with Microsoft tools such as Excel, PowerPoint, Word, and Teams.
Comprehensive health, dental, and vision coverage, work away scheme for up to 10 weeks a year, on-going training and professional development, paid 5 days yearly to volunteer through our Sage Foundation, and flexible work patterns and hybrid working.
FunctionBrand
CountryUnited Kingdom
Office LocationNewcastle
Work Place TypeHybrid
AdvertAt Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. We have committed to working in a hybrid way going forward, unlocking flexibility and innovation for our colleagues. We invite you to join us and help us write our next chapter.
We are an equal opportunities employer and welcome applications from all qualified candidates. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability, or veteran status.
-
Customer Loyalty Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage City Full timeAbout Our Customer Marketing Manager RoleThe Customer Marketing Manager – Review Sites is a key role in Customer Advocacy at Sage, responsible for driving key objectives for customer product reviews and advocacy.This role requires a strong understanding of customer behavior and preferences, as well as the ability to develop and implement effective...
-
Sales and Loyalty Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full timeJob TitleSales and Loyalty RepresentativeJob DescriptionThe Sales and Loyalty Representative plays a pivotal role in fostering customer relationships that drive retention and loyalty. This role involves working closely with customers to ensure they are satisfied with the services they receive and supporting them in understanding how to fully utilize their...
-
Sales and Loyalty Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full timeJob TitleSales and Loyalty RepresentativeJob DescriptionThe Sales and Loyalty Representative plays a pivotal role in fostering customer relationships that drive retention and loyalty. This role involves working closely with customers to ensure they are satisfied with the services they receive and supporting them in understanding how to fully utilize their...
-
Customer Loyalty Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage City Full timeAbout Our Customer Marketing Manager RoleThe Customer Marketing Manager – Review Sites is a key position in Customer Advocacy at Sage, responsible for driving key objectives for customer product reviews and advocacy.Key ResponsibilitiesDevelop and implement strategies to achieve advocacy OKRs around reviews, including volumes for strategic BUs, and report...
-
Customer Loyalty Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage City Full timeAbout Our Customer Marketing Manager RoleThe Customer Marketing Manager – Review Sites is a key position in Customer Advocacy at Sage, responsible for driving key objectives for customer product reviews and advocacy.Key ResponsibilitiesDevelop and implement strategies to achieve advocacy OKRs around reviews, including volumes for strategic BUs, and report...
-
Sales and Loyalty Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full timeJob TitleSales and Loyalty RepresentativeJob DescriptionThe Sales and Loyalty Representative plays a pivotal role in fostering customer relationships that drive retention and loyalty. This role involves working closely with customers to ensure they are satisfied with the services they receive and supporting them in understanding how to fully utilize their...
-
Sales and Loyalty Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full timeJob TitleSales and Loyalty RepresentativeJob DescriptionThe Sales and Loyalty Representative plays a pivotal role in fostering customer relationships that drive retention and loyalty. This role involves working closely with customers to ensure they are satisfied with the services they receive and supporting them in understanding how to fully utilize their...
-
Customer Experience Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full timeCustomer Loyalty Specialist RoleAbout the JobWe are seeking a Customer Loyalty Specialist to join our team in Newcastle. As a key member of our move team, you will be responsible for ensuring a superior customer experience in all interactions.Main ResponsibilitiesManage move requests and coordinate necessary services.Conduct outbound calls to address pending...
-
Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Harrington Starr Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our UK-based remote team. As a key member of our team, you will be responsible for managing existing relationships with institutional clients to ensure they receive the best possible service.Key Responsibilities:Manage client relationships to ensure high levels of...
-
Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Harrington Starr Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our UK-based remote team. As a key member of our team, you will be responsible for managing existing relationships with institutional clients to ensure they receive the best possible service.Key Responsibilities:Manage client relationships to ensure high levels of...
-
Customer Service Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for delivering exceptional customer service and driving sales growth in our small format supermarkets.Key ResponsibilitiesLead and manage a team of colleagues to...
-
Customer Service Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for delivering exceptional customer service and driving sales growth in our small format supermarkets.Key ResponsibilitiesLead and manage a team of colleagues to...
-
Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Harrington Starr Full timeCustomer Success ManagerWe are seeking an experienced Customer Success Manager to join our UK-based remote team. As a key member of our team, you will be responsible for managing existing relationships with institutional clients to ensure they receive the best possible service.Key Responsibilities:Manage client relationships to ensure high levels of...
-
Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Harrington Starr Full timeCustomer Success ManagerWe are seeking an experienced Customer Success Manager to join our UK-based remote team. As a key member of our team, you will be responsible for managing existing relationships with institutional clients to ensure they receive the best possible service.Key Responsibilities:Manage client relationships to ensure high levels of...
-
Store Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SWAROVSKI UK Full time{"h1": "Store Manager at Swarovski UK", "p": "At Swarovski UK, we are seeking a highly skilled Store Manager to lead our team and deliver exceptional customer experiences. As a Store Manager, you will be responsible for building a loyal customer base, recruiting and developing a high-performing team, and driving sales and service excellence. Key...
-
Customer Experience Associate
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Saddle Skedaddle Full timeAbout the RoleThis is an exciting opportunity to join Skedaddle as a Customer Experience Associate, where you will play a vital role in delivering exceptional customer experiences across our international cycling holidays.As a key member of our team, you will be responsible for ensuring that every customer interaction is personalized, professional, and...
-
Store Manager
2 months ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Virgin Media Full time{"title": "Store Manager", "content": "Lead a Team of Retail ProfessionalsAs a Store Manager at Virgin Media O2, you will be responsible for leading a team of retail professionals to deliver exceptional customer experiences and drive sales growth.You will create a positive and inclusive work environment, where team members feel empowered to make a difference...
-
Store Manager
2 months ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Virgin Media Full time{"title": "Store Manager", "content": "Lead a Team of Retail ProfessionalsAs a Store Manager at Virgin Media O2, you will be responsible for leading a team of retail professionals to deliver exceptional customer experiences and drive sales growth.You will create a positive and inclusive work environment, where team members feel empowered to make a difference...
-
Customer Service Team Member
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom J D Wetherspoon plc Full timeAbout the Role:As a Bar & Hotel Team Member, you will be delivering excellent customer service to ensure customer satisfaction. You will work in a fast-paced environment, managing multiple tasks at once, and providing a warm and welcoming experience for all customers.You will be part of a dynamic team, working together to achieve excellent customer...
-
Customer Service Representative
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Jewson Partnership Solutions Full timeJob Summary:We are seeking a highly motivated and enthusiastic Customer Service Advisor to join our team at Jewson Partnership Solutions in Newcastle. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our customers.Main Responsibilities:Develop in-depth knowledge of our product...
