Customer Success Manager
2 weeks ago
Arctic Wolf is a leading provider of cloud-native security operations solutions, dedicated to helping organizations protect themselves against cyber threats. Founded in 2012, our company has experienced rapid growth, doubling our sales and employee numbers for five consecutive years. We have expanded globally, with a mission to provide first-class protection to companies worldwide.
Position OverviewThe Customer Success Manager plays a critical role in ensuring the success of our corporate customers. This position requires a dedicated professional with exceptional customer relationship management skills and the ability to identify and promote expansion opportunities. The ideal candidate will have a strong understanding of cybersecurity solutions and be able to provide expert guidance to customers.
Primary Responsibilities and Duties- Manage a portfolio of corporate customers utilizing our CyberSOC solution.
- Achieve renewal and expansion targets through consultative selling techniques.
- Listen to customer feedback and provide insights to the business.
- Ensure customer satisfaction and deliver quarterly account reviews.
- Negotiate on behalf of management to upsell additional Arctic Wolf service offerings.
- Act as an advisor to customers, leveraging domain and product knowledge to develop plans for future growth.
- Plan and prioritize activities to manage customer issues and requests, including timely follow-up and decision-making.
- Create and manage automated processes to forecast and communicate at-risk customers, build risk mitigation plans, and retain accounts.
The ideal candidate will possess:
- Proficiency in English and German languages.
- Ability to work in a rapidly changing environment.
- Aptitude for technology, including spreadsheet and Salesforce utilization.
- Fanatical devotion to customer service, business quality, and data security.
- Out-of-the-box thinking and the ability to energize others with passion, quality, and commitment.
The successful candidate will have:
- 5+ years of demonstrated success in a sales role, preferably in a technology organization.
- Field sales experience is strongly desired.
We offer a collaborative and productive work environment that welcomes diversity, cultures, and ideas. Our compensation and benefits packages include 28 days of annual leave, 8 bank holidays, paid time off to volunteer, comprehensive private medical and life insurance, pension, and company equity shares. We prioritize work-life balance, offering a robust Employee Assistance Programme, professional career progression, and more.
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Customer Success Manager
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Customer Success Manager
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of cloud-native security operations solutions, dedicated to helping organizations protect themselves against cyber threats. Founded in the USA in 2012, we have established ourselves as a global leader in the cybersecurity industry, with a strong track record of growth and innovation.Position OverviewThe Customer...
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Customer Success Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of cloud-native security operations solutions, dedicated to helping organizations protect themselves against cyber threats. Founded in the USA in 2012, we have established ourselves as a global leader in the cybersecurity industry, with a strong track record of growth and innovation.Position OverviewThe Customer...
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Customer Success Manager
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading cybersecurity company that provides innovative solutions to protect businesses from cyber threats. Our mission is to end cyber risk, and we're looking for a skilled Customer Success Manager to join our team.Position OverviewThe Customer Success Manager will serve as a trusted advisor for corporate customers utilizing Arctic...
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Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of security operations in the rapidly growing field of cybersecurity. Founded in the USA in 2012, our commitment to customer and employee satisfaction has driven our success, with five consecutive years of doubling sales and employee numbers. In 2021, we expanded globally to deliver first-class protection to...
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Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of security operations in the rapidly growing field of cybersecurity. Founded in the USA in 2012, our commitment to customer and employee satisfaction has driven our success, with five consecutive years of doubling sales and employee numbers. In 2021, we expanded globally to deliver first-class protection to...
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Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of security operations in the rapidly growing field of cybersecurity. Founded in the USA in 2012, our commitment to customer and employee satisfaction has driven our success, with five consecutive years of doubling sales and employee numbers. In 2021, we expanded globally to deliver first-class protection to...
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Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of security operations in the rapidly growing field of cybersecurity. Founded in the USA in 2012, our commitment to customer and employee satisfaction has driven our success, with five consecutive years of doubling sales and employee numbers. In 2021, we expanded globally to deliver first-class protection to...
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Customer Success Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of cloud-native security operations solutions, dedicated to helping organizations protect themselves against cyber threats. Founded in 2012, our company has experienced rapid growth, doubling our sales and employee numbers for five consecutive years. In 2021, we expanded globally, aiming to provide top-notch security...
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Customer Success Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of cloud-native security operations solutions, dedicated to helping organizations protect themselves against cyber threats. Founded in 2012, our company has experienced rapid growth, doubling our sales and employee numbers for five consecutive years. In 2021, we expanded globally, aiming to provide top-notch security...
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Customer Success Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of cloud-native security operations solutions. Founded in 2012, our mission is to end cyber risk by delivering a comprehensive security operations platform that enables organizations to detect, respond, and remediate cyber threats in real-time.Job OverviewThe Customer Success Manager plays a critical role in ensuring...
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Customer Success Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of cloud-native security operations solutions. Founded in 2012, our mission is to end cyber risk by delivering a comprehensive security operations platform that enables organizations to detect, respond, and remediate cyber threats in real-time.Job OverviewThe Customer Success Manager plays a critical role in ensuring...
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Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout Arctic WolfArctic Wolf is a leading provider of cloud-native security operations solutions. Our mission is to end cyber risk by delivering a comprehensive security operations platform that ingests and analyzes trillions of security events each week.Job OverviewThe Customer Success Manager serves as a trusted advisor for corporate customers utilizing...
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Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout Arctic WolfArctic Wolf is a leading provider of cloud-native security operations solutions. Our mission is to end cyber risk by delivering a comprehensive security operations platform that ingests and analyzes trillions of security events each week.Job OverviewThe Customer Success Manager serves as a trusted advisor for corporate customers utilizing...
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Customer Success Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of cloud-native security operations solutions. Founded in the USA in 2012, we have established ourselves as a pioneer in the cybersecurity industry. Our commitment to customer satisfaction and employee well-being has driven our rapid growth, with sales and employee numbers doubling for five consecutive years. In...
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Customer Success Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout UsArctic Wolf is a leading provider of cloud-native security operations solutions. Founded in the USA in 2012, we have established ourselves as a pioneer in the cybersecurity industry. Our commitment to customer satisfaction and employee well-being has driven our rapid growth, with sales and employee numbers doubling for five consecutive years. In...
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Customer Success Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full time{"About UsArctic Wolf is a leading provider of security operations in the rapidly growing field of cybersecurity. With a strong commitment to customer satisfaction and a proven track record of growth, we have established ourselves as a global leader in security operations. Our mission is to end cyber risk, and we are dedicated to delivering the highest level...
