Customer Experience Manager

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time
Sephora Experience Lead

The Customer Experience Manager is responsible for ensuring a positive and addictive experience for clients at Sephora. You will embody the Sephora attitude and set an example for the team, providing support in difficult situations and ensuring client satisfaction. You will also focus on coaching and training the team to meet commercial and operational KPIs and take on floor leadership responsibilities. And will analyze overall satisfaction using suitable tools and propose action plans to enhance the customer experience.

Key Responsibilities
  • Embody Sephora Attitude and set an example for the team.
  • Coach and train the team to meet commercial and operational KPIs.
  • Energize and motivate the team through effective floor management to provide an addictive experience for clients.
  • Support the floor manager as an active co-lead.
  • Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.
  • Inspire the team to use digital tools for delivering customized service.
  • Work with the Services Supervisor to maximize client satisfaction through beauty services.
  • Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
  • Lead Category Managers to create a positive and energetic shopping experience to achieve commercial KPIs.
  • Support the Store Director in analyzing results and proposing action plans to enhance client experience and drive related KPIs.
  • Maintain and enforce quality customer service and resolve customer service complaints.
  • Reinforce sales policies and techniques established at Sephora University with the team.
  • Balance and drive sales targets among selective, exclusive, and Sephora Collection products.
  • Analyze sales results and propose action plans to achieve set targets.
  • Share achievements by hour with colleagues and actively animate the floor.
  • Create internal competitions to motivate the team and boost achievements.

  • Customer Experience Manager

    2 months ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our store team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and leading a high-performing team.Key ResponsibilitiesEmbody the Sephora attitude and set an...

  • Customer Experience Manager

    2 months ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our store team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and leading a high-performing team.Key ResponsibilitiesEmbody the Sephora attitude and set an...

  • Customer Experience Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About SephoraSephora is a leading beauty retailer that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.The OpportunityThe...

  • Customer Experience Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About SephoraSephora is a leading beauty retailer that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.The OpportunityThe...

  • Customer Experience Manager

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About SephoraSephora is a company that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.The OpportunityThe Customer Experience...

  • Customer Experience Manager

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About SephoraSephora is a leading beauty retailer that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.The OpportunityThe...

  • Customer Experience Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About SephoraSephora is a leading beauty retailer that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.The OpportunityThe...

  • Customer Experience Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About SephoraSephora is a leading beauty retailer that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.The OpportunityThe...

  • Customer Experience Manager

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Byggfakta UK Group Full time

    Job DescriptionAs the Customer Experience Manager, you will be responsible for leading a team of UX Researchers based in multiple locations across the globe. You will be part of Hubexo's centralised UX/UI governance team, where your role will help define our processes and procedures around ongoing customer interaction.Key Responsibilities:Leading UX research...

  • Customer Experience Manager

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full time

    Customer Loyalty Specialist RoleAbout the JobWe are seeking a Customer Loyalty Specialist to join our team in Newcastle. As a key member of our move team, you will be responsible for ensuring a superior customer experience in all interactions.Main ResponsibilitiesManage move requests and coordinate necessary services.Conduct outbound calls to address pending...

  • Customer Experience and Innovation Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom FirstGroup Full time

    About the JobThe Customer Experience and Innovation Manager plays a pivotal role in delivering an exceptional customer experience, championing the voice of the customer, and driving innovation within the customer experience function. This role requires a strong sense of pride in delivering industry-leading results and a commitment to excellence in all...

  • Customer Experience and Innovation Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom FirstGroup Full time

    About the JobThe Customer Experience and Innovation Manager plays a pivotal role in delivering an exceptional customer experience, championing the voice of the customer, and driving innovation within the customer experience function. This role requires a strong sense of pride in delivering industry-leading results and a commitment to excellence in all...

  • Customer Experience Innovation Manager

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Innovation Manager to join our team at FirstGroup. As a key member of our Customer Experience Team, you will be responsible for driving innovation and excellence in customer experience across our business.Key ResponsibilitiesDevelop and implement customer experience strategies...

  • Customer Experience Innovation Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Innovation Manager to join our team at FirstGroup. As a key member of our Customer Experience Team, you will be responsible for driving innovation and excellence in customer experience across our business.Key ResponsibilitiesDevelop and implement customer experience strategies...

  • Customer Experience Innovation Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Innovation Manager to join our team at FirstGroup. As a key member of our Customer Experience Team, you will be responsible for driving innovation and excellence in customer experience across our Lumo business.Key ResponsibilitiesDevelop and implement a customer experience...

  • Customer Experience Innovation Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Innovation Manager to join our team at FirstGroup. As a key member of our Customer Experience Team, you will be responsible for driving innovation and excellence in customer experience across our Lumo business.Key ResponsibilitiesDevelop and implement a customer experience...

  • Customer Experience and Innovation Manager

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom FirstGroup Full time

    About the JobThe Customer Experience and Innovation Manager plays a pivotal role in delivering an exceptional customer experience and driving innovation within the organization. This individual will be responsible for championing the voice of the customer, leading the Customer Experience team, and implementing innovative solutions to enhance customer...

  • Customer Experience and Innovation Manager

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom FirstGroup Full time

    About the JobThe Customer Experience and Innovation Manager plays a pivotal role in delivering an exceptional customer experience and driving innovation within the organization. This individual will be responsible for championing the voice of the customer, leading the Customer Experience team, and implementing innovative solutions to enhance customer...

  • Customer Experience Manager Lead

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About SephoraSephora is a company that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in...

  • Customer Experience Manager

    2 months ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About SephoraSephora is a leading beauty retailer that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.The OpportunityThe...