Current jobs related to Customer Experience Manager - Newcastle upon Tyne, Newcastle upon Tyne - Sephora

  • Customer Experience Manager

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    Sephora Experience LeadThe Customer Experience Manager is responsible for ensuring a positive and addictive experience for clients at Sephora. You will embody the Sephora attitude and set an example for the team, providing support in difficult situations and ensuring client satisfaction. You will also focus on coaching and training the team to meet...

  • Customer Experience Manager

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About SephoraSephora is a leading beauty retailer that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.The OpportunityThe...

  • Customer Experience Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Byggfakta UK Group Full time

    Job DescriptionAs the Customer Experience Manager, you will be responsible for leading a team of UX Researchers based in multiple locations across the globe. You will be part of Hubexo's centralised UX/UI governance team, where your role will help define our processes and procedures around ongoing customer interaction.Key Responsibilities:Leading UX research...

  • Customer Experience Manager

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full time

    Customer Loyalty Specialist RoleAbout the JobWe are seeking a Customer Loyalty Specialist to join our team in Newcastle. As a key member of our move team, you will be responsible for ensuring a superior customer experience in all interactions.Main ResponsibilitiesManage move requests and coordinate necessary services.Conduct outbound calls to address pending...

  • Customer Experience Manager

    13 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Foot Locker, Inc. Full time

    Company OverviewFoot Locker, Inc. is a leading global retailer of athletic footwear and apparel. We are committed to delivering an exceptional customer experience through our team members who embody the values of enthusiasm, agility, and innovation.

  • Customer Experience Manager Lead

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About SephoraSephora is a company that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in...

  • Customer Experience Manager

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    About the JobWe're looking for a Customer Experience Manager - IT Support to deliver world-class, innovative IT Managed Services to our customers. In this role, you will be responsible for providing leadership to the Service Desk team and contributing to the successful delivery of services.As the ideal candidate, you will have a high degree of due diligence...

  • Customer Experience Lead

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Telstra Full time

    At Telstra, we're passionate about connecting our customers and enabling them to thrive. As a Customer Experience Lead in our Global Business Services team, you'll play a key role in delivering exceptional customer experiences through swift and effective field activity execution.Your primary focus will be on prioritizing and managing day-to-day field...

  • Customer Experience Associate

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Saddle Skedaddle Full time

    About the RoleThis is an exciting opportunity to join Skedaddle as a Customer Experience Associate, where you will play a vital role in delivering exceptional customer experiences across our international cycling holidays.As a key member of our team, you will be responsible for ensuring that every customer interaction is personalized, professional, and...

  • Customer Experience Strategist

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom https:jobs-redefined.cositemap Full time

    Job DescriptionAs a key member of our team, you will be responsible for leading a team of UX Researchers in testing, validating, and analyzing customer insight and feedback across the entire product development lifecycle. Reporting to the VP UX/UI Design, you will be part of our centralized UX/UI governance team, where your role will help define our...

  • Customer Experience Specialist

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Suncorp Full time

    About the RoleWe are seeking a talented Customer Experience Specialist to join our Claims team at Suncorp.Key Responsibilities:Provide exceptional customer experience by assisting customers with their claims.Manage a portfolio of new and existing claims customers.Communicate policy entitlements and explain claims and repair processes to customers as...

  • Sales and Customer Experience Manager Role

    10 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hiring People Full time

    Job Overview: Our company, Hiring People, is seeking a highly skilled Sales and Customer Experience Manager to join our team. In this role, you will be responsible for managing partner data on our CRM system, developing and implementing sales strategies, and leading our customer service team. If you have a strong background in sales, excellent leadership...

  • Customer Experience Ambassador

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Management) Full time

    At KE Hotels (Management), we are seeking a skilled Customer Experience Ambassador to join our team.The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a warm welcome to our hotel.Key responsibilities include:Managing guest bookings and upselling opportunitiesWorking across all hotel departments,...

  • Customer Experience Liaison

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Centrica Full time

    We are Centrica, a leading energy company revolutionising a cleaner, greener future. Our Customer Welfare Officers play a vital role in understanding customer needs to provide suitable solutions for managing energy account balances and consumption.Working closely with vulnerable customers, both domestic and commercial, our Customer Welfare Officers offer...

  • Customer Experience Ambassador

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Management) Full time

    At KE Hotels (Management), we are seeking a skilled Customer Experience Ambassador to join our team. As a key member of our front desk team, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service.Key Responsibilities:Manage guest bookings and upsell opportunitiesWork across all hotel...

  • Customer Experience Specialist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Limited Full time

    Job DescriptionAbout the RoleWe are seeking a dedicated and passionate individual to join our team as a Customer Experience Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our valued customers via email and other communication channels.Key Responsibilities:Engage with customers to resolve...

  • Customer Experience Associate

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Experience Associate to provide exceptional support to our clients. Key responsibilities include:Handling customer inquiries and resolving issues in a timely manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure customer satisfaction.Requirements:Previous experience in a...

  • Customer Experience Coordinator

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sandman Hotel Group Full time

    Opportunity to Excel as a Guest Service Receptionist at Sandman Signature Newcastle HotelWe are seeking a highly skilled and enthusiastic Guest Service Receptionist to join our team at the esteemed Sandman Signature Newcastle Hotel. If you thrive on delivering exceptional customer experiences and possess excellent communication skills, we encourage you to...

  • Customer Experience Specialist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arnold Clark Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a Product Genius, you will be responsible for delivering an exceptional customer experience and helping customers find the perfect fit for their needs.About the RoleAs a Customer Service Executive, you will work closely with our Sales team...

  • Customer Experience Ambassador

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Group Full time

    About the RoleAs a Customer Experience Ambassador at SSP Group, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our customers.Key Responsibilities:Engage with customers and provide a personalized experienceEnsure a clean and safe environmentCollaborate with team members to achieve smooth and...

Customer Experience Manager

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time
About Sephora

Sephora is a company that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

The Opportunity

The Customer Experience Manager is responsible for ensuring a positive and addictive experience for clients at Sephora. You will embody the Sephora attitude and set an example for the team, providing support in difficult situations and ensuring client satisfaction. You will also focus on coaching and training the team to meet commercial and operational KPIs and take on floor leadership responsibilities. And will analyze overall satisfaction using suitable tools and propose action plans to enhance the customer experience.

Key Responsibilities
  1. Embody Sephora Attitude and set an example for the team.
  2. Coach and train the team to meet commercial and operational KPIs.
  3. Energize and motivate the team through effective floor management to provide an addictive experience for clients.
  4. Support the floor manager as an active co-lead.
  5. Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.
  6. Inspire the team to use digital tools for delivering customized service.
  7. Work with the Services Supervisor to maximize client satisfaction through beauty services.
  8. Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
  9. Lead Category Managers to create a positive and energetic shopping experience to achieve commercial KPIs.
  10. Support the Store Director in analyzing results and proposing action plans to enhance client experience and drive related KPIs.
  11. Maintain and enforce quality customer service and resolve customer service complaints.
  12. Reinforce sales policies and techniques established at Sephora University with the team.
  13. Balance and drive sales targets among selective, exclusive, and Sephora Collection products.
  14. Analyze sales results and propose action plans to achieve set targets.
  15. Share achievements by hour with colleagues and actively animate the floor.
  16. Create internal competitions to motivate the team and boost achievements.