Customer Experience Ambassador

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Management) Full time

At KE Hotels (Management), we are seeking a skilled Customer Experience Ambassador to join our team. As a key member of our front desk team, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service.

Key Responsibilities:

  • Manage guest bookings and upsell opportunities
  • Work across all hotel departments, including reception, bar, and kitchen
  • Prepare drinks and bar food

Our Company Values:

  • Be Yourself - we value individuality and welcome guests, colleagues, and partners with respect and inclusivity
  • We Respect Each Other - we treat guests, colleagues, and partners fairly and with respect, promoting clear communication and trust
  • We Are Entrepreneurial - we encourage innovation and calculated risk-taking, always moving with ambition
  • We Embrace Change - we are open to new ideas and not afraid to learn from failures
  • We Deliver - we are trained and empowered to do our roles, keeping our word and delivering exceptional results

Why Work with Us:

  • Discounted accommodation and food and beverage rates at Hilton hotels worldwide
  • Fantastic work culture
  • Employee of the month scheme
  • Complimentary / discounted meal whilst on duty
  • Employee Assistance Programme
  • Access to WeCare app - a solution designed to support your mental, physical, social, and financial wellbeing

We are committed to providing a supportive and inclusive work environment, and we believe that our team members are our greatest asset. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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