Customer Experience Ambassador
4 weeks ago
At KE Hotels (Management), we are seeking a skilled Customer Experience Ambassador to join our team. As a key member of our front desk team, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service.
Key Responsibilities:
- Manage guest bookings and upsell opportunities
- Work across all hotel departments, including reception, bar, and kitchen
- Prepare drinks and bar food
Our Company Values:
- Be Yourself - we value individuality and welcome guests, colleagues, and partners with respect and inclusivity
- We Respect Each Other - we treat guests, colleagues, and partners fairly and with respect, promoting clear communication and trust
- We Are Entrepreneurial - we encourage innovation and calculated risk-taking, always moving with ambition
- We Embrace Change - we are open to new ideas and not afraid to learn from failures
- We Deliver - we are trained and empowered to do our roles, keeping our word and delivering exceptional results
Why Work with Us:
- Discounted accommodation and food and beverage rates at Hilton hotels worldwide
- Fantastic work culture
- Employee of the month scheme
- Complimentary / discounted meal whilst on duty
- Employee Assistance Programme
- Access to WeCare app - a solution designed to support your mental, physical, social, and financial wellbeing
We are committed to providing a supportive and inclusive work environment, and we believe that our team members are our greatest asset. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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