Customer Experience Ambassador

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Management) Full time

At KE Hotels (Management), we are seeking a skilled Customer Experience Ambassador to join our team.

The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a warm welcome to our hotel.

Key responsibilities include:

  • Managing guest bookings and upselling opportunities
  • Working across all hotel departments, including reception, bar, and kitchen
  • Preparing drinks and bar food

As a Customer Experience Ambassador, you will embody our company values:

  • Be Yourself – we value individuality and inclusivity
  • We Respect Each Other – we prioritize fairness, respect, and open communication
  • We Are Entrepreneurial – we encourage innovation and calculated risk-taking
  • We Embrace Change – we welcome new ideas and learn from failures
  • We Deliver – we are trained and empowered to excel in our roles

Benefits of working with us include:

  • Discounted accommodation and food and beverage rates at Hilton hotels worldwide
  • Fantastic work culture
  • Employee of the month scheme
  • Complimentary / discounted meal whilst on duty
  • Employee Assistance Programme
  • Access to WeCare app – a solution designed to support your mental, physical, social, and financial wellbeing

If you are a motivated and customer-focused individual, please get in touch to learn more about this exciting opportunity.



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