Beauty Experience Director

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

Sephora is seeking a highly skilled Beauty Experience Director to lead our store team in delivering exceptional customer experiences. With a proven track record in managing and inspiring teams, you will be responsible for driving sales and profitability through effective floor leadership and coaching.

Key Responsibilities:
  • Capture Hearts: Embody the Sephora Attitude and set an example for the team. Provide support to the team in difficult situations to ensure client satisfaction.
  • Unleash Potential: Coach and train the team to meet commercial and operational Key Performance Indicators (KPIs). Manage and cover the sales floor, ensuring effective floor leadership.
  • Lead by Example: Motivate the team through floor management to create an addictive experience for clients. Utilize tools to analyze overall satisfaction and propose action plans for improvement.
  • Promote Growth: Inspire the team to use digital tools and deliver customized services. Collaborate with the Training Department to coach the team in offering Beauty Services for maximum client satisfaction.
About Sephora:

We are a leading beauty retailer within the LVMH family, with a global reach and impact. Our 40,000 passionate team members across 35 markets and 3,000 stores are united by a common goal - to reimagine the future of beauty.

As a Sephora employee, you'll enjoy a collaborative environment where innovation meets creativity. We empower our teams to evolve and grow, and we celebrate diversity and inclusivity.

Requirements:
  • Digital Savvy: Advanced Product Knowledge; Intermediate knowledge of health and safety procedures.
  • Leadership Experience: Proven successful role in managing; Strong experience in store management.
  • Critical Skills: Digital orientation, analytical skills, and business acumen; Excellent communication skills; Intermediate MS Office skills; Ability to deal with ambiguity; Commercial and financial awareness; Ability to develop, manage, and inspire teams.
Benefits:

We offer a competitive salary, benefits package, and opportunities for growth and development. As a Beauty Experience Director, you can expect an estimated annual salary of £60,000 - £80,000, depending on experience.



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