Beauty Experience Director
1 month ago
Sephora is seeking a highly skilled Beauty Experience Director to lead our store team in delivering exceptional customer experiences. With a proven track record in managing and inspiring teams, you will be responsible for driving sales and profitability through effective floor leadership and coaching.
Key Responsibilities:- Capture Hearts: Embody the Sephora Attitude and set an example for the team. Provide support to the team in difficult situations to ensure client satisfaction.
- Unleash Potential: Coach and train the team to meet commercial and operational Key Performance Indicators (KPIs). Manage and cover the sales floor, ensuring effective floor leadership.
- Lead by Example: Motivate the team through floor management to create an addictive experience for clients. Utilize tools to analyze overall satisfaction and propose action plans for improvement.
- Promote Growth: Inspire the team to use digital tools and deliver customized services. Collaborate with the Training Department to coach the team in offering Beauty Services for maximum client satisfaction.
We are a leading beauty retailer within the LVMH family, with a global reach and impact. Our 40,000 passionate team members across 35 markets and 3,000 stores are united by a common goal - to reimagine the future of beauty.
As a Sephora employee, you'll enjoy a collaborative environment where innovation meets creativity. We empower our teams to evolve and grow, and we celebrate diversity and inclusivity.
Requirements:- Digital Savvy: Advanced Product Knowledge; Intermediate knowledge of health and safety procedures.
- Leadership Experience: Proven successful role in managing; Strong experience in store management.
- Critical Skills: Digital orientation, analytical skills, and business acumen; Excellent communication skills; Intermediate MS Office skills; Ability to deal with ambiguity; Commercial and financial awareness; Ability to develop, manage, and inspire teams.
We offer a competitive salary, benefits package, and opportunities for growth and development. As a Beauty Experience Director, you can expect an estimated annual salary of £60,000 - £80,000, depending on experience.
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