Customer Experience Expert

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV Library Full time

About the Role:

We are seeking an exceptional customer-focused individual to drive success in our organisation. As a key team member, you will take ownership and accountability for delivering outstanding customer experiences through tailored solutions that meet our customers' needs and exceed their expectations.

Key Responsibilities:

  1. To ensure excellent customer service standards are consistently delivered, demonstrating empathy by understanding and addressing customers' concerns.
  2. To proactively identify opportunities to add value to customer relationships, collaborate with the team to drive success, and share knowledge and ideas.
  3. To adapt communication style to suit individual customers' needs, thrive in a fast-paced environment with changing priorities, and continuously seek feedback and self-improve to enhance the customer experience.
  4. To provide technical support, troubleshoot issues, and possess exceptional communication and organisational skills.
  5. To work as a team player with a desire to learn from others, knowledgeable of customer business needs, motivated by teamwork and resolving tasks and issues, and maintain high ethics and standards.

Your Skills:

  • Excellent communication and problem-solving skills, ability to work in a hybrid working environment.
  • Troubleshooting and technical support experience is essential, with a strong understanding of customer business needs.
  • Able to thrive in a fast-paced environment with changing priorities, adaptable communication style, and continuous learning.
  • Team player with a desire to learn from others, motivated by teamwork and resolving tasks and issues, and maintaining high ethics and standards.

The Company:

CV Library values a friendly culture and team atmosphere, offering a permanent position with an immediate start available. We pride ourselves on providing a competitive salary range, currently estimated at $65,000 - $85,000 per annum.



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