Customer Experience Associate
1 week ago
At Foot Locker, we pride ourselves on providing an exceptional customer experience. Our sales team is passionate about delivering outstanding service, driving sales growth, and maintaining a positive work environment.
Compensation Package
The estimated salary for this role is between £6,170 and £12,920 per annum, depending on experience and performance. In addition to a competitive salary, you will also enjoy a range of benefits, including 28 days annual leave, employee discount scheme, and access to development opportunities.
Key Responsibilities
- You will be responsible for providing expert product knowledge to customers, ensuring they have an enjoyable shopping experience.
- You will drive sales growth through effective selling skills, up-selling, and cross-selling techniques.
- You will maintain a high level of customer satisfaction by responding promptly to customer queries and resolving issues efficiently.
- You will work collaboratively with colleagues to achieve sales targets and provide excellent customer service.
Requirements
- You should have 0-3 years of retail experience, with a strong background in sales and customer service.
- You should be confident and comfortable engaging with customers to deliver an elevated experience.
- You should be motivated to achieve great results due to your enthusiasm for interacting with customers and athletic products.
- You should be able to initiate completion of tasks or activities without necessary supervision.
- You should have flexible availability, including nights, weekends, and holidays.
Benefits
- We offer a competitive salary, ranging from £6,170 to £12,920 per annum.
- You will receive 28 days annual leave, plus an extra day per year for the first 5 years.
- You will enjoy an associate discount of between 30 - 50% on all purchases.
- You will have access to our Hapi App, offering discounts and prize draws.
- You will have access to our Employee Assistance Program - Retail Trust.
- You will have access to our Company Sick Pay scheme.
- You will have access to our Head Office Internships.
- You will have access to our Striper Ambassador Programme.
- You will have access to our Development Opportunities.
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