Customer Experience Strategist

1 day ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TRIA Full time

About TRIA:

We are a dynamic organization committed to driving digital transformation initiatives. Our team prides itself on delivering high-quality digital services to enhance member experiences.

Job Description:

We are seeking a Customer Experience Strategist to develop and implement digital strategies that improve customer experience. The ideal candidate will have a proven track record in digital product management and the ability to navigate periods of organizational change.

Key Responsibilities:

  • Develop and implement digital strategies to enhance member experiences
  • Review data, gather customer insights, and prioritize product ideas to balance short-term needs with long-term goals
  • Collaborate with development teams, business partners, and marketing to deliver high-quality digital services

Requirements:

  • Proven track record in digital product management
  • Experience navigating periods of organizational change
  • Digital mindset with a passion for improving customer experience through innovative solutions

Salary and Benefits:

£75,000 - £90,000 + Bonus (7-20%) + 15% Pension

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