Customer Experience Strategist
1 day ago
About TRIA:
We are a dynamic organization committed to driving digital transformation initiatives. Our team prides itself on delivering high-quality digital services to enhance member experiences.
Job Description:
We are seeking a Customer Experience Strategist to develop and implement digital strategies that improve customer experience. The ideal candidate will have a proven track record in digital product management and the ability to navigate periods of organizational change.
Key Responsibilities:
- Develop and implement digital strategies to enhance member experiences
- Review data, gather customer insights, and prioritize product ideas to balance short-term needs with long-term goals
- Collaborate with development teams, business partners, and marketing to deliver high-quality digital services
Requirements:
- Proven track record in digital product management
- Experience navigating periods of organizational change
- Digital mindset with a passion for improving customer experience through innovative solutions
Salary and Benefits:
£75,000 - £90,000 + Bonus (7-20%) + 15% Pension
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