Customer Support Expert

23 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

Job Description:

CV-Library, a leading online recruitment platform, is recruiting a Customer Support Expert to join our team in Newcastle. The successful candidate will have excellent communication and problem-solving skills, as well as experience in troubleshooting and technical support.

Key Responsibilities:

  • To deliver exceptional customer service and technical support via various channels.
  • To troubleshoot and resolve technical issues efficiently.
  • To maintain accurate records of customer interactions and resolutions.
  • To collaborate with the team to achieve business goals.

Requirements and Qualifications:

  • Degree in a relevant field (e.g., Computer Science, Engineering)
  • At least 2 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong knowledge of computer systems and hardware

Compensation and Benefits:

  • A competitive salary: £30,750 per annum
  • A comprehensive benefits package including health insurance, pension scheme, and paid time off
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
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