Customer Service Expert

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DS Smith Full time

Transform Your Career with DS Smith

Job Title: Apprentice Customer Service Co-Ordinator

Location: Newcastle

Time Type: Full time

About the Role:

We are seeking a highly motivated and ambitious individual to work in a sales and customer environment as a Customer Service Apprentice.

This 17-month Apprenticeship programme combines academic learning with hands-on experience in areas such as processing order requests, building strong relationships with customers, handling customer queries and complaints, and maintaining document records.

You will receive support from course tutors, workplace coaches, and mentors to help you develop your skills and potential.

About You:

  • Requirements:
    • Excellent verbal and written communication skills.
    • Hardworking, proactive, and self-motivated individual.
    • Positive attitude towards learning new skills and commitment to a 17-month learning programme.
    • Strong organisational skills with ability to handle multiple tasks.
    • Computer literate, especially on Microsoft package.
  • Preferred Requirements:
    • GCSE English and Maths at grade C or grade 4 or above or equivalent.

Benefits:

  • Competitive Salary: £18,000 - £20,000 per annum
  • Pension scheme.
  • Life assurance.
  • Income protection.
  • 25 days' holiday plus bank holidays.


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