Customer Service Coordinator

11 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Carlton Recruitment Solutions Ltd Full time

Job Title: Customer Service Coordinator


About the Role:


We are seeking an experienced Customer Service Coordinator to join our team in Newcastle. As a key member of our service operations, you will be responsible for providing excellent customer service and administrative support to our clients.


Responsibilities:



  • Liaise with the Service Manager to ensure prompt follow-up on service requests and provide first-class customer service.
  • Administer quotes, service requests, purchase orders, and invoices accurately and quickly, chasing third parties as necessary.
  • Arrange service visits by in-house engineers and third-party engineers, providing spares as appropriate, and liaising with all parties to provide effective service support in line with our strategy and warranty commitments.
  • Compile and issue invoices to clients and ensure correct uploading into the finance system.
  • Have commercial awareness of the marketplace and customers' account activity and needs for products and services.
  • Support the Service Manager in proactively supporting existing (and potential) key service clients to develop and grow relationships and maximize sales revenues.
  • Understand the scope and potential of customer needs for our products and services and assist with service-related quotations (training will be given).
  • Receive service reports, review, and recommend appropriate follow-up and/or pass to the Technical Manager/Service Director where there is a sales opportunity.

Requirements:



  • Have lived in the UK for 5 years or longer for security clearance.
  • Possess a keen customer focus and commercial awareness.
  • Flexible attitude.
  • Ability to work on own initiative and unsupervised and delegate and multitask.
  • Ability to drive through difficult issues to completion and pre-empt problems arising.
  • Strong Customer Relationship skills by phone, email, and face-to-face essential.

Benefits:



  • 25 days Annual Leave plus bank holidays.
  • Sponsored personal pension plan, which currently will be matched by the company up to 7.5%.
  • Private Health Care (single cover).
  • On-site Gym (Redhill site only).
  • Free Parking.
  • Annual bonus based on company and individual performance.

Estimated Salary: £26,500 per annum.



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