Customer Service Operations Coordinator

10 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mayborn Group Limited Full time
  • About the Role: We're looking for a keen and enthusiastic graduate to join our team in a Graduate Customer Service & Logistics Coordinator position.
  • Key Responsibilities: As a Graduate Customer Service & Logistics Coordinator, you will work within the Head Office Supply Chain department, being an integral member of the Customer Service team, initially managing the order flow for our global B2B (business to business) customer network, moving on to understand our warehouse and logistics operation.
  • What You'll Be Doing: Your key duties will include being responsible for processing a portfolio of customer orders, maintaining their order cycle and process adherence. Customers have their own way of working, so maintaining your account portfolio and ongoing ways of working, is key to ensure there are no hiccups along the way.
  • Collaboration and Growth: Collaboration with our Commercial Account Managers is a fundamental requirement, working with them to be clear on promotional activity and upcoming changes, as well as liaising with the wider supply chain, across Demand and Supply Planners. As your confidence and passion grows, so will your experience, as duties will then begin to include elements of our UK logistics and export functions, where you will learn and manage how we ship the orders to our customer and distributor base, inclusive of UK & EU transport planning and international export documentation.

About Us: Here at Mayborn (Tommee Tippee), we are committed to supporting parents all over the world, and helping families to enjoy and embrace the rollercoaster ride of bringing up a baby. We support, manage and supply to a broad range of retailers and distributors, spanning countries all around the world, working with varying shipping requirements, across multiple product categories - from baby bottles, to soothers, to sleep electricals, toddler cups and more.



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