Customer Service and Facilities Coordinator

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pegasus Homes Full time
About the Role

We are seeking a highly skilled and experienced Customer Service and Facilities Coordinator to join our team at Pegasus Homes.

As a key member of our team, you will be responsible for ensuring the health and safety of our developments, providing exceptional customer service, and building strong relationships with our residents.

Key responsibilities will include:

  • Providing general customer service and being the first point of contact for our owners and tenants
  • Conducting regular building checks, including fire alarm testing, water flushing, and emergency light testing
  • Facilitating external contractors and ensuring that the Health & Safety requirements of each development are met
  • Assisting with the move-in process and helping our customers settle into their new homes
  • Organizing events and activities for our customers, creating a sense of community and belonging
  • Dealing with emergencies quickly and calmly, and providing support to our residents when needed
  • Building lasting relationships with our homeowners and their families
  • Working closely with our internal teams, including Sales, Development, and Completions

We are looking for a highly organized and proactive individual with excellent communication skills, a strong IT background, and experience in facilities/property management.

As a valued member of our team, you will enjoy a range of benefits, including enhanced annual leave, a contributory pension scheme, life assurance, and access to our Employee Assistance Programme.

If you have the skills and experience we are looking for, we would love to hear from you.

Pegasus Homes is an equal opportunities employer and welcomes applications from all sectors of the community.



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