Senior Customer Service and Facilities Coordinator

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pegasus Homes Full time
About the Role

We are seeking a highly organized and personable individual to join our team as a Senior Customer Service and Facilities Assistant. As a key member of our team, you will be responsible for ensuring the smooth operation of our developments, providing exceptional customer service, and building strong relationships with our residents.

Key Responsibilities
  • Provide exceptional customer service and be the first point of contact for our owners and tenants
  • Conduct regular building-related checks, including fire alarm testing, water flushing, and emergency light testing
  • Facilitate external contractors and ensure that the Health & Safety requirements of each development are met
  • Assist with the move-in process and ensure a great start for our customers
  • Organize events and activities for our customers, creating a wonderful community
  • Deal with any emergencies quickly and calmly
  • Build lasting relationships with our homeowners and their families
  • Work closely with our internal teams, including Sales, Development, and Completions
Requirements
  • Professional and highly organized approach
  • Proactive attitude and ability to use initiative
  • Excellent communication skills and ability to build strong relationships
  • Strong IT skills, with knowledge of Google Workspace an advantage
  • Experience in facilities/property, ideally with a knowledge of health & safety
What We Offer
  • Enhanced annual leave and holiday buying scheme
  • Contributory pension scheme with additional employer contribution
  • Life Assurance
  • Two paid volunteering days per annum
  • Employee Assistance Programme
  • Health Cash Plan & Virtual GP
  • Discounted Gym Membership
  • Company Discounts Portal
  • Refer a friend scheme and access to internal opportunities

We are an equal opportunities employer and welcome applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.



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