German Speaking Customer Service Coordinator

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Commercial Full time
Job Summary:

We are seeking a highly skilled German Speaking Customer Service Administrator to join our team at MTrec Commercial. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our clients, providing proactive and commercial account administration, and maintaining accurate customer databases for business development purposes.

Key Responsibilities:

• Delivering outstanding customer service over email and telephone
• Providing proactive and commercial account administration
• Maintaining an accurate customer database for business development purposes
• Communicating effectively and liaising with other departments to solve problems or answer customer queries
• Administering of returns and process accurate refunds
• Monitoring online payment details to reduce risk of fraudulent orders
• Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
• Booking shipping and transport using logistics providers
• Coordinating order fulfilment
• Ad hoc customer service/sales administration

Requirements:

• Fluent in Spoken and Written German and English
• Customer service/administration background and familiar in using CRM systems
• Ability to provide a courteous and professional service to ensure the customer is completely satisfied
• Strong MS Office and Excel skills
• Proficiency with systems
• Positive and proactive attitude
• Conscientious & hard-working
• Able to multitask and manage workload to tight deadlines
• Self-motivated
• Articulate, confident and friendly manner
• Close attention to detail
• Reliable and excellent timekeeper

About MTrec Commercial:

MTrec Commercial is a reputable and highly successful company that values its employees and provides a great team-based culture. We offer a competitive basic salary, permanent position from day one, world-class training and development opportunities, numerous staff social events throughout the year, 25 days holiday plus 8 bank holidays, enhanced pension scheme, company healthcare, and wide range of employee wellbeing initiatives and benefits.

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