German Language Customer Service Representative

6 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Commercial Full time

About this role:

We are seeking a highly skilled German Speaking Customer Service Administrator to join our team at MTrec Commercial. As a key member of our customer service team, you will be responsible for delivering outstanding customer service over email and telephone, as well as providing proactive and commercial account administration.

Key responsibilities:

  • Delivering exceptional customer service and resolving customer queries in a timely and professional manner.
  • Providing proactive and commercial account administration, including maintaining accurate customer databases and communicating effectively with other departments.
  • Administering returns and processing accurate refunds, monitoring online payment details to reduce the risk of fraudulent orders.
  • Monitoring customer feedback and payment merchants, including accuracy of online terms, case and resolution handling.

About you:

  • Fluent in Spoken and Written German and English.
  • Proven customer service and administration experience, with a strong background in using CRM systems.
  • Able to provide a courteous and professional service to ensure the customer is completely satisfied.
  • A great team player with a positive and proactive attitude, motivated by helping solve customers' problems.


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