German Speaking Customer Service Representative

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Commercial Full time

Job Title: German Speaking Customer Service Administrator

About the Role:

  • Deliver exceptional customer service via email and telephone
  • Provide proactive and commercial account administration
  • Maintain an accurate customer database for business development purposes
  • Communicate effectively with other departments to solve problems or answer customer queries
  • Administer returns and process accurate refunds
  • Monitor online payment details to reduce risk of fraudulent orders
  • Monitor customer feedback and payment merchants, including accuracy of online terms, case and resolution handling
  • Book shipping and transport using logistics providers
  • Coordinate order fulfilment
  • Perform ad hoc customer service and sales administration

About You:

  • Fluent in spoken and written German and English
  • Customer service and administration background, familiar with CRM systems
  • Provide a courteous and professional service to ensure customer satisfaction
  • Great team player, motivated by helping solve customer problems
  • Experience in a professional environment preferable
  • Strong MS Office and Excel skills
  • Proficiency with systems
  • Positive and proactive attitude
  • Conscientious and hard-working
  • Able to multitask and manage workload to tight deadlines
  • Self-motivated
  • Articulate, confident and friendly manner
  • Close attention to detail
  • Reliable and excellent timekeeper

Company Information:

MTrec Commercial is a reputable and highly successful client seeking a German Speaking Customer Service Administrator. The company has an excellent employee culture and provides levels of support, training, and motivation from a great team of managers.

Requirements:

  • Based in Newcastle and able to work on site
  • Full training and support provided


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