Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Russell Tobin. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer queries, and ensuring that our service standards are met.
Key Responsibilities:
- Answer customer calls and respond to customer inquiries in a professional and timely manner.
- Log and validate customer contacts on our case/call logging system.
- Resolve customer queries using relevant tools and systems.
- Manage end-to-end customer contacts, providing regular updates to customers on ticket status.
- Escalate tickets to another resolution team as required.
- Monitor ticket queues and handle tickets appropriately.
- Provide support to multiple desks and accounts if required.
Requirements:
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to resolve customer queries.
- Proficiency in using relevant tools and systems.
About Us: Russell Tobin is a leading recruitment agency providing staffing solutions to businesses across the UK. We are committed to delivering exceptional service to our clients and candidates.
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