Customer Service Representative

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

About Us

Newcastle Building Society is the UK's leading savings management platform and one of the North East's most established and successful FinTechs.

We provide savings management and technology services for new challenger banks and established providers across the UK.

Our work has earned us an enviable reputation in the market as the best at what we do.

About The Role

We are seeking an enthusiastic and skilled Customer Service Representative to join our team in our Customer Service Centre.

As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

You will work closely with our customers to understand their needs and provide solutions that meet their expectations.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Work closely with customers to understand their needs and provide solutions that meet their expectations
  • Provide excellent customer service and ensure customer satisfaction
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

What We Offer

We offer a competitive salary and benefits package, including a 35-hour weekly contract, 25 days holiday per year, and a range of wellbeing benefits.

We are committed to providing a supportive and inclusive work environment that enables our colleagues to thrive and grow in their careers.

We also offer a range of learning and development opportunities to help our colleagues build their skills and knowledge.

What You Need To Succeed

To succeed in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

You will also need to have a strong customer service focus and be able to provide solutions that meet customer needs.

We are looking for someone who is passionate about delivering exceptional customer service and is committed to helping our customers achieve their financial goals.

Why Work For Us

We are a dynamic and innovative organization that is passionate about delivering exceptional customer service.

We offer a range of benefits and rewards that make us a great place to work, including a competitive salary and benefits package, a range of wellbeing benefits, and a supportive and inclusive work environment.

We are committed to providing our colleagues with the skills and knowledge they need to succeed in their careers and are always looking for new ways to improve and develop our services.

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