Customer Service Representative

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Group Full time

Customer Service Representative at SSP Group

As a Customer Service Representative at SSP Group, you will be the face of our brand, providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our customers.

We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

Our team members are passionate about food and travel, and we're looking for someone who shares our enthusiasm and values. As a Customer Service Representative, you will be responsible for engaging with customers, providing an outstanding customer experience, and collaborating with team members to ensure smooth and efficient operations.

We offer a range of benefits, including:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
  • 75% discount on your meal while on shift.
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. T&C apply.
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

As a Customer Service Representative, you will:

  • Engage with customers and provide an outstanding customer experience.
  • Ensure a clean, safe and welcoming environment.
  • Collaborate with team members to ensure smooth and efficient operations.
  • Bring the SSP values to life.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.



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