German Speaking Customer Service Specialist

6 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Commercial Full time
Job Summary

We are seeking a highly skilled and multilingual German Speaking Customer Service Administrator to join our team at MTrec Commercial.

This role will involve delivering exceptional customer service to our clients, providing proactive and commercial account administration, and maintaining accurate customer databases for business development purposes.

As a German Speaking Customer Service Administrator, you will be responsible for communicating effectively with our clients, resolving issues, and providing solutions to meet their needs.

Key Responsibilities

  • Deliver outstanding customer service over email and telephone
  • Provide proactive and commercial account administration
  • Maintain accurate customer databases for business development purposes
  • Communicate effectively and liaise with other departments to solve problems or answer customer queries
  • Administer returns and process accurate refunds
  • Monitor online payment details to reduce risk of fraudulent orders
  • Monitor customer feedback and payment merchants including accuracy of online terms, case and resolution handling
  • Book shipping and transport using logistics providers
  • Coordinate order fulfilment
  • Perform ad hoc customer service/sales administration

About You

  • Fluent in spoken and written German and English
  • Candidate must have a customer service/administration background and be familiar with using CRM systems
  • Will be able to provide a courteous and professional service to ensure the customer is completely satisfied
  • Strong MS Office and Excel skills
  • Proficiency with systems
  • Positive and proactive attitude
  • Conscientious & hard-working
  • Able to multitask and manage workload to tight deadlines
  • Self-motivated
  • Articulate, confident and friendly manner
  • Closely monitor customer feedback and payment merchants

The Company

MTrec Commercial is a leading recruitment agency providing temporary, contract and permanent staff to clients across various industries.

We pride ourselves on delivering exceptional service to our clients and candidates, and we are committed to building long-term relationships with our clients and candidates.



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