Customer Service Operations Coordinator
1 week ago
Job Overview
This is a critical role in our Assessment Centre team, working closely with healthcare professionals and other stakeholders to ensure seamless delivery of our services.
We are seeking a highly organized and customer-focused individual to manage the day-to-day operations of our Assessment Centre, including coordinating sessions, managing appointments, and providing exceptional customer service.
Key Responsibilities
- Manage appointment sessions to optimize productivity and customer satisfaction
- Coordinate with healthcare professionals and other teams to ensure smooth delivery of services
- Provide excellent customer service, including greeting and supporting customers, and resolving any issues that may arise
- Monitor session progress and backfill appointments as needed
- Work collaboratively with other teams to achieve business objectives
- Maintain accurate records and reports, and provide regular updates to management
- Perform general administrative duties, including answering phones, responding to emails, and maintaining a clean and organized workspace
Requirements
- GCSE level or equivalent, including Maths and English at grade C or above
- IT literate, with good Microsoft Office skills
- Experience in a customer-facing role, preferably in a healthcare or administrative setting
- Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders
What We Offer
Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We offer a competitive salary and benefits package, as well as opportunities for career development and progression.
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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