Customer Service Operations Coordinator

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

Job Overview

This is a critical role in our Assessment Centre team, working closely with healthcare professionals and other stakeholders to ensure seamless delivery of our services.

We are seeking a highly organized and customer-focused individual to manage the day-to-day operations of our Assessment Centre, including coordinating sessions, managing appointments, and providing exceptional customer service.

Key Responsibilities

  • Manage appointment sessions to optimize productivity and customer satisfaction
  • Coordinate with healthcare professionals and other teams to ensure smooth delivery of services
  • Provide excellent customer service, including greeting and supporting customers, and resolving any issues that may arise
  • Monitor session progress and backfill appointments as needed
  • Work collaboratively with other teams to achieve business objectives
  • Maintain accurate records and reports, and provide regular updates to management
  • Perform general administrative duties, including answering phones, responding to emails, and maintaining a clean and organized workspace

Requirements

  • GCSE level or equivalent, including Maths and English at grade C or above
  • IT literate, with good Microsoft Office skills
  • Experience in a customer-facing role, preferably in a healthcare or administrative setting
  • Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders

What We Offer

Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We offer a competitive salary and benefits package, as well as opportunities for career development and progression.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mayborn Group Limited Full time

    Job DescriptionWe are seeking a keen and enthusiastic graduate to join our team as a Customer Service Operations Coordinator. This role will provide a solid foundation in Customer Service operations and offer growth opportunities in UK logistics and export.Key ResponsibilitiesProcess a portfolio of customer orders and maintain their order cycle and process...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of our Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key ResponsibilitiesManage...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will be responsible for coordinating and overseeing the day-to-day operations of the centre, ensuring seamless delivery of services to our customers.Key ResponsibilitiesManage...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will be responsible for coordinating and overseeing the day-to-day operations of the centre, ensuring seamless delivery of services to our customers.Key ResponsibilitiesManage...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily sessions, providing exceptional customer service, and working collaboratively with our clinical...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily sessions, providing exceptional customer service, and working collaboratively with our clinical...

  • Data Coordinator

    1 month ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northern Powergrid Full time £31,107

    Job Title: Data Coordinator - Customer ServicesWe are seeking a highly motivated and organized Data Coordinator to join our Customer Services Team at Northern Powergrid. As a key member of our team, you will play a vital role in ensuring the smooth operation of our customer services.Key Responsibilities:Coordinate all record updates associated with Capex and...

  • Data Coordinator

    1 month ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northern Powergrid Full time £31,107

    Job Title: Data Coordinator - Customer ServicesWe are seeking a highly motivated and organized Data Coordinator to join our Customer Services Team at Northern Powergrid. As a key member of our team, you will play a vital role in ensuring the smooth operation of our customer services.Key Responsibilities:Coordinate all record updates associated with Capex and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily sessions, providing exceptional customer service, and working collaboratively with our clinical...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily sessions, providing exceptional customer service, and working collaboratively with our clinical...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Downing Full time

    Customer Service AdministratorDowning, a leading developer and operator of luxury student accommodation, is seeking a highly motivated and customer-focused individual to join their front-of-house team as a Customer Service Administrator.This role involves providing exceptional service to residents and visitors, maintaining accurate records, and ensuring the...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mayborn Group Limited Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic graduate to join our team as a Customer Service and Logistics Coordinator. This role will provide a solid foundation in customer service operations and offer growth opportunities in UK logistics and export.About the RoleAs a Graduate Customer Service & Logistics Co-ordinator, you will work within...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Caresoft Global Ltd Full time

    {"h1": "Customer Service Operations Support Analyst", "p": "We are seeking a highly motivated and enthusiastic candidate to join our Customer Service Operations Department as a Customer Service Operations Support Analyst. This is a 12-month contract opportunity that will provide the successful candidate with the opportunity to develop their skills and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Caresoft Global Ltd Full time

    {"h1": "Customer Service Operations Support Analyst", "p": "We are seeking a highly motivated and enthusiastic candidate to join our Customer Service Operations Department as a Customer Service Operations Support Analyst. This is a 12-month contract opportunity that will provide the successful candidate with the opportunity to develop their skills and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Downing Full time

    About This RoleDowning is looking for a skilled Customer Service Administrator to join our front of house team. In this role, you will be the first point of contact for residents and visitors to our properties, providing exceptional service and support.Key ResponsibilitiesProvide front of office support to residents and visitors, maintaining a high level of...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mayborn Group Limited Full time

    Job DescriptionJoin our fast-paced Supply Chain team and embark on a rewarding career with Mayborn Group LimitedAbout the RoleAs a Graduate Customer Service and Logistics Coordinator, you will be an integral part of our Head Office Supply Chain department, working closely with internal stakeholders and customers to ensure seamless order dispatch and delivery...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mayborn Group Limited Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic graduate to join our team as a Customer Service and Logistics Coordinator. This role will provide a solid foundation in customer service operations and offer growth opportunities in UK logistics and export.About the RoleAs a Graduate Customer Service & Logistics Co-ordinator, you will work within...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom HIRING PEOPLE Full time

    We are seeking a Customer Service Coordinator to join our dynamic team at our Gosforth Head Office. The ideal candidate will be organised, proactive, and confident with great communication skills.The Customer Service Coordinator will be responsible for managing partner data on the CRM system, ensuring accuracy and up-to-date information. They will also...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Downing Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Customer Service Administrator to join our front of house team at Downing.This exciting role will involve providing exceptional service to our residents, ensuring their needs are met and exceeded.As a key member of our team, you will be responsible for maintaining a high-quality service,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Downing Full time

    {"title": "Customer Service Administrator", "description": "Role OverviewWe are seeking a highly motivated and customer-focused individual to join our front of house team as a Customer Service Administrator. This exciting role will involve providing exceptional service to our residents and visitors, ensuring a high-quality experience at all times.Key...