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Travel Experience Coordinator

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Saddle Skedaddle Full time
About the Role

We are seeking an experienced Travel Experience Coordinator to join our team at Saddle Skedaddle. This is a part-time opportunity with flexible working hours, and we offer a range of benefits including a fully paid staff trip and 20% discount on further trips.

Job Description

This role ensures an exceptional customer experience for new and existing customers across international cycling holidays. Key responsibilities include:

  • Handling sales enquiries and customer queries via phone, email, and live chat
  • Proactive sales tasks and activities
  • Booking and managing trips
  • Fulfilling tours and ensuring everything runs smoothly
  • Following up on feedback and complaints
  • General office administration and maintaining customer information
  • Communicating with partners and suppliers
  • Processing customer balances and trip details

The ideal candidate will have excellent customer care skills, IT literacy, and the ability to communicate in a friendly and confident manner.