Housing Operations Manager

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time
About the Role:

We are seeking a highly motivated Housing Operations Manager to join our reputable social housing organisation in Newcastle. The successful candidate will be responsible for overseeing the day-to-day operations of our residential properties, ensuring that all tenancies are managed effectively. With an estimated salary of £25,000 - £30,000 per annum, this role offers a great opportunity for someone looking to develop their career in housing management.

Key responsibilities include coordinating allocations and lettings, working with the allocations and letting team to onboard new tenants, and setting up payment plans for customers who fall into arrears. Additionally, the successful candidate will be responsible for managing anti-social behaviour, resolving customer complaints effectively, and cultivating customer involvement, empowerment, and inclusion.

Main Responsibilities:
  • Coordinating allocations and lettings
  • Managing anti-social behaviour
  • Cultivating customer involvement, empowerment, and inclusion
Requirements:
  • Prior experience as a housing officer or housing partner
  • Proven customer service experience, particularly in complex cases and with vulnerable individuals, ideally within a housing context
  • Full UK driver's license (essential)


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