Housing Officer

13 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

A prominent social housing organisation based in County Durham seeks a dedicated Housing Officer to join their team.

The ideal candidate will possess strong tenancy management skills, be adept at working with complex cases, and have excellent communication skills to interact with vulnerable individuals. The role involves coordinating neighbourhood and tenancy management, addressing anti-social behaviour, and facilitating effective communication between teams.

Key Responsibilities:

  1. Delivering exceptional customer service, ensuring tenant satisfaction and resolving complaints efficiently
  2. Maintaining accurate records and reports, supporting data-driven decision-making
  3. Engaging with local communities, fostering relationships, and promoting organisational values
  4. Conducting customer viewings, welcoming new tenants, and maintaining a positive image of the organisation
  5. Developing and implementing strategies to improve tenancy outcomes, enhancing overall efficiency

We offer a competitive salary package, reflecting our commitment to attracting and retaining top talent. Based on industry standards, we estimate the salary range for this position to be around £26,000 - £32,000 per annum, commensurate with experience.


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