Sports Customer Experience Specialist

1 day ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Full time

About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Sports Customer Experience Specialist. As a key member of our customer service team, you will be responsible for delivering exceptional service to our sports customers via live chat, email, and phone.

Your primary goal will be to engage with customers professionally and efficiently, ensuring clear and concise communication at all times. You will proactively address customer inquiries and challenges, providing effective resolutions while adhering to company policies and procedures.

You will also handle customer complaints with professionalism, empathy, and patience, focusing on transforming challenging situations into positive outcomes and reinforcing customer satisfaction.

Key Responsibilities:

  • Engage with customers professionally and efficiently through live chat, email, and phone.
  • Proactively address customer inquiries and challenges, providing effective resolutions.
  • Handle customer complaints with professionalism, empathy, and patience.

Salary: £25,000 - £30,000 per annum

Benefits:

  • Hybrid work policy
  • 4 weeks of Workation (T&C apply)
  • 28 days paid leave + public/bank holidays in England
  • Matched pension contributions up to 6%
  • BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
  • 250 GBP wellness contribution annually (T&C apply)
  • Free onsite parking and complimentary snacks and drinks
  • Team and office social events throughout the year


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