Store Operations Manager

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom JD Sports Full time
Job Overview

As a Store Operations Manager at JD Sports, you will play a pivotal role in driving sales and maximizing store profitability while delivering exceptional customer service on the high street.

About the Role

We are seeking an experienced manager to lead our store team and ensure seamless day-to-day operations. Your primary focus will be on maintaining the company's standards, exceeding KPIs, and representing the business in a professional manner.

Main Responsibilities:
  • Work collaboratively with your in-store team to deliver consistent exceptional customer service experiences.
  • Serve as a key holder responsible for opening and closing the store, managing money handling, and ensuring all security procedures are followed.
  • Address customer complaints and inquiries effectively, providing the best possible outcomes.
  • Maintain daily monitoring of the sales team's service performance to achieve and exceed targets.
  • Apply business knowledge and reports to optimize product placement of key selling lines.
  • Manage deliveries and stock handling efficiently, adhering to all stock control procedures to minimize losses and maximize profits.
  • Uphold Company standards and act as a mentor, leader, and positive role model to others, fostering strong relationships that contribute to common business goals.
Requirements and Qualifications:
  • A keen interest in the JD Sports brand and products we specialize in is essential.
  • Strong communication skills, confident in interacting with diverse consumers and delivering exceptional customer service.
  • Previous managerial experience is preferred but not necessary, as a comprehensive induction and training program will be provided.
  • Ambition, resourcefulness, and a willingness to learn more are highly valued.
  • Strong work ethic, effective time management, and adaptability are crucial for success in this role.
  • Self-motivation, resilience, problem-solving skills, and commercial acumen are also essential qualities.
  • Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and excellent communication skills are mandatory.
  • Experience in Visual Merchandising would be advantageous, but not required.
What We Offer:
  • Competitive salary: £45,000 - £55,000 per annum, depending on experience.
  • Incremental holiday allowance.
  • Discretionary bonus scheme.
  • Staff discount on JD Group and other brands within the organization.
  • Personal development opportunities to learn and develop at work.


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