Store Operations Manager
3 weeks ago
Bubble Citea: A Leader in Customer Experience
We are seeking a highly motivated and experienced Assistant Manager to join our team at Bubble Citea. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.
Key Responsibilities:
- Oversee all aspects of store operations, including sales, customer service, and inventory management.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Lead by example, setting a positive tone and strong work ethic for the team.
- Ensure compliance with company policies, regulatory requirements, and health and safety standards.
- Supervise and train team members to achieve sales targets and provide excellent customer service.
- Manage store appearance and maintain a clean and welcoming environment.
- Develop and maintain a high-performing team, providing coaching and feedback to improve performance.
- Respond to customer complaints and comments in a professional and timely manner.
- Collaborate with the management team to achieve business objectives and improve store performance.
Requirements:
- Proven experience in a management or supervisory role in the fast-paced food or beverage industry.
- Ability to work flexible hours, including evenings, weekends, or holidays.
- Legally eligible to work in the UK.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn new skills and share knowledge with the team.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career progression and professional development.
- Free bubble tea drinks on breaks during the shift.
- Staff discount scheme on our lovely bubble tea drinks.
- Great training to ensure you fit into the team as quickly as possible.
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