Store Operations Manager

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bubble Citea Full time

Bubble Citea: A Leader in Customer Experience

We are seeking a highly motivated and experienced Assistant Manager to join our team at Bubble Citea. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities:

  • Oversee all aspects of store operations, including sales, customer service, and inventory management.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead by example, setting a positive tone and strong work ethic for the team.
  • Ensure compliance with company policies, regulatory requirements, and health and safety standards.
  • Supervise and train team members to achieve sales targets and provide excellent customer service.
  • Manage store appearance and maintain a clean and welcoming environment.
  • Develop and maintain a high-performing team, providing coaching and feedback to improve performance.
  • Respond to customer complaints and comments in a professional and timely manner.
  • Collaborate with the management team to achieve business objectives and improve store performance.

Requirements:

  • Proven experience in a management or supervisory role in the fast-paced food or beverage industry.
  • Ability to work flexible hours, including evenings, weekends, or holidays.
  • Legally eligible to work in the UK.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn new skills and share knowledge with the team.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • Free bubble tea drinks on breaks during the shift.
  • Staff discount scheme on our lovely bubble tea drinks.
  • Great training to ensure you fit into the team as quickly as possible.


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