Complaints Liaison Officer
18 hours ago
Key Responsibilities
- Visit wards regularly to gather feedback from patients and carers.
- Use approved questionnaires to record patient feedback accurately.
- Report feedback on required software/spreadsheets in a timely manner.
- Escalate any immediate concerns to the person in charge of the ward.
Requirements
- NVQ level 3 or equivalent qualification.
- Good standard of English grammar, punctuation, and spelling, at GCSE grade C or above.
Salary and Benefits
The estimated salary for this role is around £25,000-£30,000 per annum, depending on experience. In addition to a competitive salary, you will receive benefits such as annual leave, pension scheme, and opportunities for professional development.
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