Sales Support Liaison
3 weeks ago
About the Role:
The Sales Support Assistant will play a crucial role in the Growth teams at One Utility Bill. As a key member of the team, you will support the B2C Sales teams, Partnerships team, and Marketing team in a wide range of tasks.
Key Responsibilities:
- Completion of weekly and monthly reporting
- Conducting analysis of reporting to guide decision making
- Monitoring customer self-sign ups to process sales and contribute to our B2C Sales targets
- Contacting inbound leads who have added card details to progress them to package completion
- Liaise with and support our Growth Leaders to work towards our business and team goals
- Validation of sales to ensure quality and improve customer experience
- Put forward ideas and suggestions for process improvements and efficiency gains
- Drop and roll to support different teams and get involved with the work carried out by these teams, covering absences if/when required
- Supporting on projects across the Growth teams
- Own difficult Meter Issues in the funnel and work with teams and suppliers to resolve in a timely manner for our customers
- Complete administrative tasks to update information on our internal systems to ensure that our customers receive the expected experience from our products
- Liaise with suppliers and letting agents to resolve issues with utility registration
- Work within SLA's and manage your time efficiently across your projects
About You:
- Strong verbal and written communication skills are essential
- Confident phone manner
- Ability to multi-task and move between tasks using prioritisation
- Must be self motivated and have a positive attitude
- Problem-solving skills
- Resilience, understanding, patience and empathy
- Adaptable and a fast learner
What We Offer:
- Salary of £23,796 per annum plus an uplift each year to say thanks
- 25 days holiday each year, plus the option to buy or sell 5 days
- Access to our employee discounts platform, Magpie
- Team activities every month, a pension for your old age, office perks, an employee assistance programme, the loveliest company culture in the North East and oodles of opportunity to learn and develop your craft
- A paid volunteering day with our chosen charities or a charity close to your heart
- Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits
- Free independent mortgage advice from Charles Cameron & Associates
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