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Emergency Response Coordinator
1 month ago
We are a leading 24-hour emergency plumbing and electrician agency seeking an experienced Emergency Response Coordinator to manage our customer interactions, bookings, and administrative processes.
In this key position, you'll be the first point of contact for incoming customer calls, handling all aspects of job bookings, administrative support, and staff management. Initially, this role is office-based to allow for in-depth training and team integration, with flexibility to transition to remote work as confidence and performance grow.
Key Responsibilities:
- Manage incoming calls with a professional and empathetic approach, booking leads and noting essential details.
- Assign jobs to available engineers based on their schedules, ensuring timely responses for emergency services.
- Effectively manage customer complaints, offering clear communication and solutions to provide an excellent customer experience.
- Support the team and assist with recruiting efforts, managing schedules, and offering guidance as needed.
Requirements:
- Previous experience in call handling, customer service, or office management is a plus.
What We Offer:
- A competitive salary of £30,000 - £40,000 per annum, depending on experience.
- Bonus scheme and performance bonus.
- Company events.
- 8 hour shift, day shift, Monday to Friday.
This role is ideal for someone who is highly organized, has excellent communication skills, and is able to work well under pressure. If you're ready to make a real impact and bring your organizational and customer service skills to a growing team, we'd love to hear from you.
