Client Relations Manager

4 weeks ago


Hounslow, Greater London, United Kingdom Lampton 360 Full time

Position Overview

The role of the Membership Services Manager involves enhancing member loyalty and providing exceptional customer support within Lampton 360. This position also includes responsibilities as a duty manager for the leisure facility for two shifts each week.

As a representative of Lampton 360, you will be expected to lead by example, inspiring and motivating your team to achieve outstanding outcomes. Your efforts will focus on elevating guest services and satisfaction, fostering repeat patronage, positive feedback, and recommendations. The ideal candidate will possess strong communication, teamwork, leadership, and analytical abilities, along with a genuine passion for the leisure sector.

Primary Duties Include:
  • Providing exceptional customer service through various channels including phone, email, live chat, and face-to-face interactions.


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