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Client Support Training Specialist

3 months ago

Hounslow, Greater London, United Kingdom Copperfield Recruitment Full time
Position Overview

As a Client Support Training Specialist, you will play a crucial role in delivering exceptional customer service within the gaming sector. This position is designed to provide support and guidance to our clients, ensuring their needs are met efficiently.

Key Responsibilities
  • Serve as the primary contact for clients reporting issues, facilitating swift resolutions to restore service.
  • Document service requests and faults in our database promptly, ensuring accurate tracking of all communications.
  • Communicate effectively with senior team members regarding any challenges encountered during service interactions.
  • Manage customer complaints with professionalism, ensuring timely updates are provided to clients throughout the resolution process.
  • Collaborate with the Customer Services Team to address incoming client inquiries and log them into the system.
  • Conduct follow-up calls to inform clients about new software updates and installations.
  • Demonstrate proficiency in computer applications, particularly Microsoft Office, to enhance service delivery.
  • Exhibit the ability to work independently while maintaining high standards of service.
  • Previous experience in a telephone-based customer service role is preferred.
Work Schedule

This position operates on a shift pattern of four days on and four days off, providing a balanced work-life dynamic.

Privacy Notice

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