Client Relationship Executive

3 weeks ago


Hounslow, Greater London, United Kingdom Meridian Business Support Limited Full time
Position Overview:
We are seeking an Account Manager to oversee our Cabin Services operations. This role is essential in ensuring the highest standards of service delivery and client satisfaction.

Key Responsibilities:
- Coordinate a dedicated team to provide cleaning services for aircraft on both short-haul and long-haul flights.
- Establish and nurture strong relationships with airport authorities to align with their operational needs.
- Act as the primary liaison between the airport and the cabin services team, addressing daily challenges and driving performance metrics.
- Ensure compliance with service level agreements (SLAs) while maintaining quality standards under tight deadlines.
- Conduct thorough investigations into operational reports and customer complaints to implement improvements.
- Manage the ordering of supplies and liaise with service providers to ensure adequate resources are available.
- Facilitate daily operational meetings to discuss performance and quality audits.
- Prepare and deliver accurate financial reports to stakeholders.

Qualifications:
- Proven experience as an Account Manager in the airline industry or a related field.
- Strong communication skills combined with an analytical mindset to convey key insights and reports.
- Ability to manage multiple tasks effectively while expanding service offerings.

Benefits:
- Comprehensive support services including 24/7 GP access, mental health resources, and fitness programs.
- Financial and legal assistance, along with discounts and a cycle-to-work scheme.

Note:
Due to the nature of this position, candidates will undergo background checks and reference verification.

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