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Client Relationship Executive
2 months ago
We are seeking an Account Manager to oversee our Cabin Services division. This role is pivotal in ensuring the delivery of cleaning services for aircraft on both short-haul and long-haul flights.
Key Responsibilities:
- Coordinate a dedicated team to provide exceptional cleaning services for aircraft.
- Cultivate and maintain robust relationships with key stakeholders.
- Serve as the primary liaison between the Cabin Services team and the airport authorities.
- Tackle daily operational challenges and drive performance to meet service level agreements (SLAs).
- Ensure high-quality service delivery within stringent time constraints.
Qualifications:
- Proven experience as an Account Manager, preferably in the airline industry or a related field.
- Strong communication skills combined with an analytical mindset to convey essential information effectively.
- Ability to manage multiple tasks simultaneously while expanding service offerings.
Experience & Attributes:
- Develop a comprehensive understanding of customer needs and expectations.
- Foster relationships by consistently proposing solutions that align with client objectives.
- Ensure timely delivery of products and services to clients.
- Act as the communication bridge between key clients and internal teams.
- Address customer issues and complaints promptly.
- Support the operations team in achieving monthly SLAs while enhancing quality and safety performance.
- Mentor and guide teams to maintain high service standards.
- Analyze operational reports and address any complaints or performance issues.
- Ensure compliance with health and safety regulations.
- Drive continuous improvement in service delivery.
- Manage supply orders and liaise with service providers to ensure adequate resources.
- Conduct quality audits and attend operational meetings with clients.
- Prepare and present financial reports to stakeholders.
- Collaborate with clients to ensure accurate billing and resolve discrepancies.
Benefits:
- Comprehensive 24/7 GP support for you and your family.
- Mental health support and life event counseling.
- Get Fit Program and financial/legal assistance.
- Cycle to work scheme and exclusive discounts.
Please note that a police check, full financial credit check, and five years of referencing will be required for this role.
