Senior Client Services Director
6 days ago
We are seeking a highly skilled and experienced Senior Client Services Manager to join our team at Epsilon. As a key member of our client success team, you will be responsible for delivering exceptional service to our clients, driving business growth, and developing strategic relationships.
Key Responsibilities- Manage and motivate a team of client success managers to achieve business objectives
- Set performance goals, provide consistent feedback, and ensure ongoing professional development
- Develop and execute e-commerce strategies, campaign execution, and data insights for client portfolios
- Promote a culture of accountability, ownership, continuous improvement, and commercial focus
- Collaborate with cross-functional teams, including UX designers and technical account managers, to ensure quality and timeliness of campaign builds
- Respond to client requests in a timely and effective manner
- Manage the client renewal process from commercial negotiation to contract finalization
- Identify and manage commercial execution of expansion opportunities within client portfolios
- Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI
- 5+ years of client management experience across e-commerce or Martech
- Strong understanding of digital marketing, e-commerce, and marketing technology
- Proven success managing a portfolio and evidence of prioritizing client requests and relationships
- Ambition and drive to grow existing client contracts through partner site expansion and product upsells
- Analytical mind with ability to dive deep into data, identify patterns, and generate insights for the benefit of clients
- Excellent communication and presentation skills
Epsilon is a global company with over 8,000 employees, providing cutting-edge technology, solutions, and services to help marketers personalize experiences for millions of people. We process 400+ billion consumer actions each day and hold many patents of proprietary technology. As a company, we prioritize honesty, transparency, and accountability, and we're committed to giving our clients a way to truly measure the value we generate.
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