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Senior Client Services Director

2 months ago

Hounslow, Greater London, United Kingdom Epsilon Full time
About the Role

We are seeking a highly skilled and experienced Senior Client Services Manager to join our team at Epsilon. As a key member of our client success team, you will be responsible for delivering exceptional service to our clients, driving business growth, and developing strategic relationships.

Key Responsibilities
  • Manage and motivate a team of client success managers to achieve business objectives
  • Set performance goals, provide consistent feedback, and ensure ongoing professional development
  • Develop and execute e-commerce strategies, campaign execution, and data insights for client portfolios
  • Promote a culture of accountability, ownership, continuous improvement, and commercial focus
  • Collaborate with cross-functional teams, including UX designers and technical account managers, to ensure quality and timeliness of campaign builds
  • Respond to client requests in a timely and effective manner
  • Manage the client renewal process from commercial negotiation to contract finalization
  • Identify and manage commercial execution of expansion opportunities within client portfolios
  • Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI
Requirements
  • 5+ years of client management experience across e-commerce or Martech
  • Strong understanding of digital marketing, e-commerce, and marketing technology
  • Proven success managing a portfolio and evidence of prioritizing client requests and relationships
  • Ambition and drive to grow existing client contracts through partner site expansion and product upsells
  • Analytical mind with ability to dive deep into data, identify patterns, and generate insights for the benefit of clients
  • Excellent communication and presentation skills
About Epsilon

Epsilon is a global company with over 8,000 employees, providing cutting-edge technology, solutions, and services to help marketers personalize experiences for millions of people. We process 400+ billion consumer actions each day and hold many patents of proprietary technology. As a company, we prioritize honesty, transparency, and accountability, and we're committed to giving our clients a way to truly measure the value we generate.