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Client Relationship Executive
2 months ago
We are seeking an Account Manager to oversee our Cabin Services operations. This role is pivotal in ensuring the delivery of exceptional cleaning services for aircraft, catering to both short-haul and long-haul flights.
Key Responsibilities:
- Act as the primary liaison between the Cabin Services team and key stakeholders.
- Coordinate a dedicated team to meet and exceed service expectations.
- Foster and maintain robust relationships with airport authorities to understand their operational needs.
- Address daily operational challenges through effective problem-solving.
- Monitor performance metrics and ensure compliance with service level agreements (SLAs).
- Conduct quality audits and ensure adherence to safety protocols.
- Prepare comprehensive reports for both internal and external stakeholders.
- Drive continuous improvement initiatives to enhance service delivery.
Qualifications:
- Proven experience as an Account Manager in the aviation or related sector.
- Strong analytical skills with the ability to communicate effectively.
- Exceptional multitasking abilities to manage various priorities.
- Experience in coaching and managing teams to deliver high-quality service.
Benefits:
- Access to 24/7 GP support for you and your family.
- Mental health support and life event counseling.
- Participation in a Get Fit program.
- Financial and legal assistance.
- Cycle to work scheme and exclusive discounts.
We look forward to your application and the opportunity to discuss your potential contributions to our team.
