Customer Care Representative
3 weeks ago
Position: Customer Service Agent
Overview: First Military Recruitment is collaborating with a distinguished client in search of a Customer Service Agent to enhance their team. The selected candidate will play a crucial role in managing incoming communications and providing assistance to tenants and residents regarding ongoing maintenance tasks. This position involves scheduling appointments, addressing inquiries, and directing calls to the appropriate departments as needed.
About the Company: Our client operates within the property maintenance sector, focusing on the servicing, repair, and installation of essential heating and hot water systems for various housing authorities and associations.
Key Responsibilities:
- Collect, validate, and confirm customer details through incoming calls.
- Address and resolve customer inquiries and issues effectively.
- Document interactions and updates in the internal IT system for reference by team members.
- Direct calls to the relevant department or personnel when necessary.
- Perform additional tasks as assigned by the Customer Care Team Leader or Manager.
Essential Skills and Experience:
- Previous experience in a call center, face-to-face customer service, sales, or retail environment.
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