Customer Service Representative
3 days ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at ARC. As a key member of our Financial Services division, you will be responsible for providing exceptional customer service and administrative support to our clients.
Key Responsibilities:
- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Administrative Support: Provide administrative assistance to the team, including data entry, document preparation, and record-keeping.
- Product Knowledge: Maintain up-to-date knowledge of our financial products and services to effectively communicate with customers.
- Communication: Develop and maintain strong relationships with customers, colleagues, and external partners.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and efficient manner.
Requirements:
- Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on customer service and satisfaction.
- Administrative Skills: Excellent administrative skills, including data entry, document preparation, and record-keeping.
- Product Knowledge: Strong knowledge of financial products and services, with the ability to communicate effectively with customers.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to develop and maintain strong relationships with customers and colleagues.
Working Conditions:
This is a full-time position, working Monday to Friday, 9am to 5:30pm. You will also work one Saturday morning per month, from 9am to 12pm, from home after initial training.
What We Offer:
- Competitive Salary: £25,000 per annum, plus bonus and overtime opportunities.
- Benefits: Good company benefits, including pension and professional study sponsorship.
- Opportunities for Progression: Opportunities for career advancement and professional growth within the company.
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