Customer Service Representative

3 days ago


Leatherhead, Surrey, United Kingdom ARC Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at ARC. As a key member of our Financial Services division, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Administrative Support: Provide administrative assistance to the team, including data entry, document preparation, and record-keeping.
  • Product Knowledge: Maintain up-to-date knowledge of our financial products and services to effectively communicate with customers.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and external partners.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and efficient manner.

Requirements:

  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on customer service and satisfaction.
  • Administrative Skills: Excellent administrative skills, including data entry, document preparation, and record-keeping.
  • Product Knowledge: Strong knowledge of financial products and services, with the ability to communicate effectively with customers.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to develop and maintain strong relationships with customers and colleagues.

Working Conditions:

This is a full-time position, working Monday to Friday, 9am to 5:30pm. You will also work one Saturday morning per month, from 9am to 12pm, from home after initial training.

What We Offer:

  • Competitive Salary: £25,000 per annum, plus bonus and overtime opportunities.
  • Benefits: Good company benefits, including pension and professional study sponsorship.
  • Opportunities for Progression: Opportunities for career advancement and professional growth within the company.


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