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Customer Service Representative

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Leatherhead, Surrey, United Kingdom Volvo Car UK Full time
Job Description

**About the Role**

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Volvo Car UK. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring that our customers have a positive experience with our brand.

Key Responsibilities:

  • Maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions.
  • Consult with technicians about repairs and possible alternatives to expensive work.
  • Answer questions about service outcomes (after consulting with the technician if necessary).
  • Liaise with customers to schedule service appointments.
  • Find new customers and market the car dealership services to them.
  • Verify if the cars brought to the dealership have insurance coverage.
  • Resolve possible customer complaints.

Requirements:

  • Excellent customer service, interpersonal, and communication skills.
  • Motivated, with a proactive approach to customer service.
  • Enjoy the challenge of influencing the success of the Service department.
  • Customer relations experience.

About Us:

At Volvo Car UK, we are committed to making life easier, better, and safer for everyone. We offer excellent benefits, superb career development opportunities, and a bonus scheme to our employees. If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for this role.